General FAQs
You can make a claim by calling us or by signing in to your Customer Portal. You will have been sent a link to sign in when you purchased your policy, if you don't have the link then call us.
When you take out your policy with Noble Caravan & Leisure you will automatically be sent a welcome email with your documents attached. You will also be given a unique link so that you can access your Noble Customer Portal where you can find copies of your documents, make a claim or update your payment method.
Noble Insurance is a privately owned group of specialist insurance providers. We provide insurance for Boats, Musical Instruments, Safe Deposit Boxes, Guns, Events and Specialist Motor in addition to Caravans, Holiday Lodges & Park Homes.
Noble Insurance Services Ltd aims to provide you with a first class service. If the expected service has not been delivered or there are any concerns with the service provided, we would like to have the opportunity to put things right.
Should you wish to make a complaint, you may do so by telephoning on
01492 539960 or emailing complaints@noblecaravanandleisure.co.uk or by writing to:
The Customer Services Manager, Noble Insurance Services Ltd, Jubilee House, Long Bennington Business Park, Long Bennington, Newark, NG23 5JR.
We take all complaints seriously and will endeavour to respond immediately. Where this is not possible, we will acknowledge your complaint within 5 business days confirming the name of the member of staff dealing with your complaint.
We will provide you with a full written response within 20 business days or explain the current position and agree a time scale for a full response. If upon receipt of the full response from Noble Insurance Services Ltd you remain dissatisfied you may be eligible to refer your case to the Financial Ombudsman Service (FOS).
The FOS is an independent body that arbitrates on complaints. They can be contacted at:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Tel: 0800 0234567
Email:
Website: www.financial-ombudsman.org.uk
You have six months from the date of our final response to refer your complaints to the FOS. This does not affect your right to take legal action, however, the FOS will not adjudicate on any case where litigation has commenced.
We accept all major credit and debit cards or you can pay monthly, subject to status.