FAQ

General FAQs

You can make a claim by calling us or by signing in to your Customer Portal. You will have been sent a link to sign in when you purchased your policy, if you don't have the link then call us.

When you take out your policy with Noble Caravan & Leisure you will automatically be sent a welcome email with your documents attached. You will also be given a unique link so that you can access your Noble Customer Portal where you can find copies of your documents, make a claim or update your payment method.

Noble Insurance is a privately owned group of specialist insurance providers. We provide insurance for Boats, Musical Instruments, Safe Deposit Boxes, Guns, Events and Specialist Motor in addition to Caravans, Holiday Lodges & Park Homes.

Noble Insurance Services Ltd aims to provide you with a first class service. If the expected service has not been delivered or there are any concerns with the service provided, we would like to have the opportunity to put things right.

Should you wish to make a complaint, you may do so by telephoning on 
01492 539960 or emailing complaints@noblecaravanandleisure.co.uk or by writing to:

The Customer Services Manager, Noble Insurance Services Ltd, Jubilee House, Long Bennington Business Park, Long Bennington, Newark, NG23 5JR.

We take all complaints seriously and will endeavour to respond immediately. Where this is not possible, we will acknowledge your complaint within 5 business days confirming the name of the member of staff dealing with your complaint.

We will provide you with a full written response within 20 business days or explain the current position and agree a time scale for a full response. If upon receipt of the full response from Noble Insurance Services Ltd you remain dissatisfied you may be eligible to refer your case to the Financial Ombudsman Service (FOS).

The FOS is an independent body that arbitrates on complaints. They can be contacted at:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Tel: 0800 0234567
Email: complaint.info(at)financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

You have six months from the date of our final response to refer your complaints to the FOS. This does not affect your right to take legal action, however, the FOS will not adjudicate on any case where litigation has commenced.

We accept all major credit and debit cards or you can pay monthly, subject to status.

Touring Caravan Insurance FAQs

No, there is no legal requirement to have separate insurance for your caravan but there are a few reasons that make it essential in many cases.

For touring caravans, if you have bought it using a loan or consumer credit, you need to ask yourself what you would do if it was stolen or badly damaged.

Your motor insurance will normally cover the liability for damage caused by you/your caravan whilst being towed but once it's detached from your car the car insurance will not usually provide any cover for injuries or damaged caused by your caravan. You should check that your motor policy covers you when towing.

Yes, we are delighted to offer the same cover to customers in Northern Ireland as we do the rest of the UK.

Yes, adding extra security will normally give you a discount.

Some security devices like hitch locks and wheel clamps will normally be required as a minimum but additional devices like alarms and trackers will get you a discount on your premium.

Theft is a big issue for caravan owners and regardless of the protection you get from your insurance policy it is far better not to have your caravan stolen in the first place.

When choosing a storage facility it is usually best to use an accredited caravan storage facility approved by CASSOA or one of the major caravan associations.

If you are storing the caravan at home you should consider additional security such as a removable parking post or bollard - these are reasonably inexpensive but act as a physical and visual deterent to would be theives.

You can tow trailers up to a certain weight with your car driving licence. The weight you’re allowed to tow depends on when you got your licence.

You’ll need to know the weight of both the vehicle and trailer - also known as the ‘maximum authorised mass’ (MAM).

The MAM is listed in the owner’s manual and is normally shown on a plate or sticker fitted to the vehicle or trailer.

If you got your licence before 1 January 1997

You can usually drive a vehicle and trailer with a combined weight of up to 8,250kg MAMView your driving licence information to check.

You’re also allowed to drive a minibus with a trailer over 750kg MAM.

If you got your licence from 1 January 1997

You can tow a trailer that weighs up to 3,500kg MAM. This is known as a ‘category BE’ vehicle.

Your driving licence information shows which categories of vehicle you’re allowed to drive. View your driving licence information.

If you do not have ‘category BE’ on your physical driving licence, DVLA will add this the next time you renew your licence.

Training to tow a trailer

You can get training on how to tow a trailer safely, including caravans or horse boxes through training provider such as ​​​Safe Towing Scheme

This information was correct at 28/10/2025, to check the latest position go to www.gov.uk/towing-with-car

Touring caravan insurance is an insurance policy designed to cover your caravan while it’s in use, stored, or being towed. It typically protects against damage, theft, or accidents, as well as liability claims when detached from your towing vehicle.

We offer both levels of cover. You can insure your touring caravan for its market value (what it would be worth if you were to sell it) or you can also choose New for Old (subject to the age of the caravan) where it would be replaced with a new one of the same or nearest similar model in the event that yours is written off.

The maximum your insurers will pay is the sum insured shown on your schedule.

When you get your quote you can select where you want to use your caravan, this means you only pay for the cover you need. If you choose UK only and later on decide to go to Europe you can increase your cover at any time. 

If the caravan you are towing is over 750kg you will need to create a trailer account at
register-trailer.service.gov.uk

Although not mandated in the UK, most countries expect trailers over 750kg gross weight driving to or through their country to be registered and they may take enforcement action if the trailer is not registered. This applies to commercial and non-commercial trailers (i.e. caravans, horse boxes etc).

You should also check to make sure your motor insurance covers you for towing in Europe.

Although not mandated in the UK, most countries expect trailers over 750kg gross weight driving to or through their country to be registered and they may take enforcement action if the trailer is not registered. This applies to commercial and non-commercial trailers (i.e. caravans, horse boxes etc).

If you are towing over 750kg you will need to create a trailer account at
register-trailer.service.gov.uk

These ingenious units pack down incredibly small for towing, often resembling a utility trailer. Upon arrival at the campsite, they unfold to reveal a tent-like living space, typically with elevated sleeping berths and a ground-level living area. Many come equipped with an integrated kitchen unit, often featuring a hob and sink, which can be accessed from outside or in an awning. The main advantage of trailer tents lies in their compact size, lightweight nature, and ease of towing. They are economical to run and store, making them ideal for those with limited driveway space. Modern designs boast quick pitching times, with some units ready in under 15 minutes. While they offer more comfort than a traditional tent, they still retain a strong connection to the outdoors, with canvas walls and a less rigid structure.

Folding Caravans (or Pop-Top Caravans) take the concept of compactness a step further, folding caravans offer a more solid and secure living environment than trailer tents, while still being significantly more aerodynamic and easier to tow than conventional caravans. They feature rigid side walls that collapse down for transit, and then pop up to create a full-height interior. This clever design drastically reduces drag, leading to better fuel economy and a more stable towing experience. Inside, folding caravans typically offer a more furnished interior with fixed beds, seating areas, and often a compact galley kitchen and even a washroom in larger models. The solid walls provide better insulation and security compared to a trailer tent, making them more suitable for extended trips or cooler weather.

Legal Expenses Insurance - What's Covered?

Touring caravan legal expenses insurance helps you with a number of areas not covered by your caravan insurance policy. Our legal expenses insurance arranged through Arc Legal Assistance Ltd will cover a legal advisers’ costs to help you pursue or defend a claim in these situations: 

  • Contract Disputes - Up to £50,000 of advisers’ costs to pursue a legal action following a breach of a contract you have for buying or renting goods or services or selling goods in connection with the caravan, this includes buying or selling the caravan.
  • Personal Injury - Up to £50,000 of advisers’ costs to pursue legal action for financial compensation for damages against those whose negligence has caused you an injury.
  • Property Damage - Up to £50,000 of advisers’ costs to pursue legal action for financial compensation for damages against a person or organisation that causes physical damage to your caravan.
  • Personal Identity Fraud -Up to £25,000 of advisers’ costs to defend your legal rights and take reasonable steps to remove County Court Judgments against you that have been obtained by an organisation that you are alleged to have purchased, hired or leased goods or services from.
  • Available for just £15 when you take out or renew your policy with Noble Caravan & Leisure.

Important: exclusions apply, for full details see the Legal Expenses Policy wording.

Yes, we include £5m public liability cover as standard.

Your car insurance will normally cover any damage caused by the caravan when it is attached to your car. It does not normally cover damage to your caravan or any injuries or damage caused by your caravan when it is not attached to your car. Your car insurance does not normally cover damage to your caravan even when it is attached.

Yes. We give discounts to members of caravan clubs of all sizes. Enter your club when you get a quote.

Holiday Lodge & Static Caravan Insurance FAQs

It is not legally required, but it's often necessary if your holiday lodge or static caravan is located on a holiday park, as many park owners require proof of insurance.

Holiday lodge and static caravan insurance is a specialised policy that provides financial protection for your holiday home against risks like fire, theft, vandalism, accidental damage and weather-related events.

Holiday lodge and static caravan Insurance covers caravans built to BS EN1647 or BS3632.

Yes. We offer a monthly payment option which is subject to status.

We can offer cover for rental use. However, this is usually at an additional premium.

You can make a claim by calling us or by signing in to your Customer Portal. You will have been sent a link to sign in when you purchased your policy, if you don't have the link then call us.

No. The cost of your decking should be included in the sum insured for your holiday home's structure.

We offer both levels of cover. You can insure your holiday lodge or static caravan for its market value (what it would be worth if you were to sell it) or you can also choose New for Old (subject to the age of the holiday lodge or static caravan) where it would be replaced with a new one of the same or nearest similar model in the event that yours is written off.

The maximum your insurers will pay is the sum insured shown on your schedule.

If the holiday lodge or static caravan is beyond repair the insurer typically offers a payout based on its market value or, if you have insured on a new for old basis you would receive a brand new holiday lodge or static caravan up to the sums insured on your schedule.

In most cases flood cover is included automatically. However, in areas at high risk of flooding you may have a higher excess or in some cases flood cover may not be available.

Any items fixed to the holiday lodge or static caravan itself would be covered under the structure sum insured, things like built in kitchen appliances or carpets. Anything that you could take with you if you moved out should be covered under the Contents section of the policy.

Yes, we include £5m public liability cover and £10m employers liability cover for injuries to domestic employees.

Park Home Insurance FAQs

We offer both levels of cover. You can insure your park home for its market value (what it would be worth if you were to sell it) or you can also choose New for Old (subject to the age of the park home) where it would be replaced with a new one of the same or nearest similar model in the event that yours is written off.

If the caravan is beyond repair, the insurer typically offers a payout based on its market value or if insured on a new for old basis you would receive a brand new park home up to the sums insured on your schedule.

In most cases flood cover is included automatically. However, in areas at high risk of flooding you may have a higher excess or in some cases flood cover may not be available.

No, our Residential Park Home policy is customers who live in the Park Home as their main residence. 

No. Our Residential Park Home insurance does not cover any form of letting.

Yes, we offer cover for older Park Homes but New for Old cover is only available if your Park home is 20 years old or newer when you take out your policy with us. If it is less than 20 years old you will keep your New for Old cover for the lifetime of the policy, regardless of age. If your Park home is 21 years of age or older when you take out the policy then we only offer Market Value cover.

Outbuildings, sheds, and garages are covered under our policy as long as they are on the same plot as the Park Home itself. Their value should be included in the sum insured for the Park Home structure. 

You can make a claim by calling us or by signing in to our Customer Portal. You will have been sent a link to sign in when you purchased your policy, if you don't have the link then call us.

You must read your Residential Park Home insurance policy for the full list of exclusions. No policy covers everything and it is important to remember that your insurance policy does not cover maintenance, breakdown or any claims caused by wear and tear or maintenance related issues. 

Personal Possessions cover for items you take away from the home is available as an optional cover. This can cover things like portable electronic devices, watches, jewellery, pedal cycles etc. Higher value items may need to be specified.

Yes. We offer a monthly payment option which is subject to status.

Yes, we include £5m public liability cover and £10m employers liability cover for injuries to domestic employees.

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Noble Caravan & Leisure is a trading style of Noble Insurance Services Ltd.
Authorised and Regulated by the Financial Conduct Authority, Firm Reference Number 305884.